Privacy Policy
Who is responsible
BuildFill (the “Service”) is operated by Vazgen Balasanov (sole proprietor), 2/8 Zvi Herman Shapira St., Rishon LeZion, Israel (“we”, “us”). Contact: support@buildfill.com.
What we collect
- Account data: name, email, company name, password (stored hashed) or Google sign-in.
- Workshop data: machines, materials, rates and settings you enter.
- Files and calculations: uploaded models, chats with the assistant and results — deleted automatically after 24 hours.
- Billing data: handled by Paddle; we receive the subscription status, not your card details.
- Technical logs: IP address, browser and error logs, kept up to 30 days.
Why we use it
To provide the Service (contract), to keep it secure and fix errors (legitimate interest), to send service emails such as password resets (contract), and to meet legal and accounting duties (legal obligation). We do not sell personal data and do not use your files to train AI models.
Service providers
- Google Cloud — hosting in Israel (Tel Aviv region) — a country with an EU adequacy decision
- Anthropic — processes assistant messages to generate replies
- Paddle — payments, invoices, taxes
- Google — sign-in and service emails
Where data is transferred outside your country, we rely on adequacy decisions or standard contractual clauses.
How long we keep it
Files and calculations: 24 hours. Activity log: 1 month. Account data: until you delete your account. Billing records: as required by tax law.
Your rights
You can access, correct, export or delete your data, object to processing and lodge a complaint with your data protection authority. Write to support@buildfill.com. For business customers we provide a Data Processing Agreement on request.
Cookies
We use only cookies needed to keep you signed in. No advertising or tracking cookies. Details: Cookie Policy.
EU and UK representative
The contact details of our representative in the European Union and the United Kingdom under Article 27 GDPR will be published here. Until then, please contact us directly at support@buildfill.com.
California residents
We do not sell or share personal information for cross-context behavioural advertising. You may request access to or deletion of your information as described above; we will not discriminate against you for using these rights.
Changes
We will announce material changes to this policy by email or in the Service before they take effect.